SUPPORT
Contact Drogon TV Support
Our team is available 24/7 to help with your subscription, device setup, and any technical questions.
Where We Serve
Online streaming service — no installation visit or hardware required.
Send Us a Message
Where Drogon TV Works
Drogon TV is an online service, so there is no shop to visit and no engineer to book. Everything is delivered over your existing internet connection — you sign in and start watching on the devices you already own.
What we can help with
Support covers the whole service, from first-time setup to billing. If you are not sure which category your question falls under, send it anyway — we will route it.
Setup and installation
Getting Drogon TV running on a new device, or moving to a different app or player.
Playback and buffering
Streams that stop, stutter or fail to load, including channel-specific problems.
Account and login
Lost credentials, password resets, expired subscriptions and renewals.
Billing and refunds
Payment questions, voucher codes and requests under the 7-day refund policy.
Support — Common Questions
Answers to the questions we receive most often.
How quickly does Drogon TV support reply?
Most email enquiries are answered within two hours, and the support team is staffed 24 hours a day, seven days a week. Urgent playback problems are usually resolved in the first reply.
What should I include when reporting a problem?
Tell us the email on your account, the device and app you are using, the channel or title affected, and roughly when the problem started. That is normally enough to diagnose it without further questions.
I did not receive my login details — what now?
Check the spam or promotions folder first, as activation emails are sometimes filtered. If it is not there, email support with the address you ordered from and we will resend the details.
Can I get help setting up my device?
Yes. Written guides are available for Fire TV Stick, Android TV, Apple TV, Smart TV, TiviMate and Kodi, and support will walk you through the steps if you get stuck.
How do I request a refund?
Email support within seven days of purchase and reference the refund policy. Approved refunds are returned using the original payment method.