Airtek TV - Refund PolicyPolicy

Your satisfaction is our priority. Learn about our refund policies.

⚠️ Important Notice

ONE-TIME Payment Only: All Airtek TV subscriptions are one-time payments. There are NO recurring charges. Your service continues until your subscription period expires.

No Refund If Service Is Working: Refunds are ONLY provided if our service is not working properly. If the service is functioning correctly, no refund will be issued.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all new subscriptions. If our service is not working properly within the first 7 days, you may request a full refund.

Conditions:

  • Refund request must be submitted within 7 days of purchase
  • Service must not be working due to technical issues on our end
  • Multiple accounts or subscription abuse will be excluded

2. Eligibility for Refund

A refund may be granted if:

  • Service is not working due to technical issues on our servers
  • Majority of channels are not accessible
  • Payment was processed incorrectly or duplicated
  • Service was unable to be activated within 48 hours

3. When Refunds Are NOT Available

Refunds will NOT be provided if:

  • Service is working properly on your end
  • Individual channels are offline (content provider issues)
  • Service interruptions due to your internet or equipment
  • Channels removed by content providers (force majeure)
  • Accounts terminated due to Terms of Service violations
  • Change of mind after 7 days
  • You simply no longer want the service

4. ONE-TIME Payment Policy

Important: All Airtek TV plans are ONE-TIME payments.

  • NO recurring monthly charges
  • NO automatic renewal
  • Service expires at the end of your selected period
  • You must manually renew if you wish to continue
  • Your card will NOT be charged again automatically

5. How to Request a Refund

To request a refund:

  1. Contact our support team via email or live chat
  2. Provide your account email and order number
  3. Describe the issue you are experiencing
  4. Allow 24-48 hours for our team to investigate

6. Refund Processing

Once approved:

  • Refunds are processed within 3-5 business days
  • Credit card refunds may take 5-10 business days to appear
  • PayPal refunds typically process within 24-48 hours
  • Crypto refunds are processed at current exchange rate

7. Contact Us

For refund requests or questions about this policy, please contact our support team. Please note that refunds for working service will not be processed.